RETURNS + EXCHANGES
ENGRAINED gladly accepts returns and exchanges on non-custom or personalized orders
Just contact us within: 5 days of delivery
Ship items back to within: 14 days of delivery
We do not accept cancellations on custom or personalized orders once production begins
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return:
Please contact us at regarding your return. A pre-paid shipping label will be sent to you to return your item. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Most in-stock items currently ships
3-5 business days after being placed online, and standard shipping typically means there will be a 3-5 business day delivery timeframe.
For Custom Orders + Special Request, please allow 5-7 business days after order has been placed and \or approved, and standard shipping typically means there will be a 3-5 business day delivery timefarme
These times are subject to change during some holiday seasons.
Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.