We do not accept cancellations on custom or personalized orders once production begins, but please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we will not accept returns for:
Custom or personalized orders
Items on sale
Conditions of return:
Please contact us at EngrainedDecor@Yahoo.com regarding your return. A pre-paid shipping label will be sent to you to return your item. If the item is not returned in its original condition, the buyer is responsible for any loss in valu
For Custom Orders + Special Request, please allow 5-7 business days after order has been placed, and standard shipping typically means there will be a 3-5 business day delivery timeframe
These times are subject to change during some holiday seasons.
Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.